Wednesday, November 3, 2010

Let's get physical

Let's get physical, physical,
I wanna get physical!


Today,  I went for my quarterly physical checkup at the government polyclinic.
Actually it was more for the doctor consultation as I went for the blood and urine tests last week with the results only being released today.  And what's the prognosis?

Here it is, for the world to see...

Click for a more detailed image.

I underwent an ECG test at the same time and the above chart show everything's normal with the my ticker. Except for some signs of left ventricular hypertrophy, which is still OK.

More important to me were the results for the Big Three! (Diabetes- Hypertension-Cholesterol).

At my last visit to the doctor in August, I had my cholesterol medication changed from Lipitor to Simvastatin, the more generic form of medicines (statins) to control cholesterol, and was anxious to see if it had worked. The earlier Lipitor medication had brought my cholesterol levels down from a high of 200+ to 145 (even down to 139 mmol/L at one stage). If it had not worked for me, I would have requested a switch back to Lipitor despite the higher cost.

Here is the official lab report.


Lab Results






CLINICAL CHEMISTRY

Dipstick, U

Reference

Glocuse, U
Negative


Bilirubin, U
Negative


Ketone, U
Negative


Specific Gravity
1.025


Blood, U
Trace intact

pH, U
5.5
5.0-8.0

Protein, U
Negative


Urobilinogen, U
0.2
0.2-1.0 mg/dL

Nitrite, U
Negative


Leucocytes, U
Negative





Hypertensive Panel



Sodium
140
135-150 mmol/L

Potassium
4.3
3.5-5.0 mmol/L

Creatinine
86
65-125





Cholesterol
3.8 (145)
Desirable <5.2 mmol/L



Borderline High 5.2-6.1 mmol/L



High >= 6.2 mmol/L





Triglycerides
1.79
Desirable<1.7 mmol/L



Borderline High 1.7-2.2 mmol/L



High 2.3-4.4 mmol/L



Very High >=4.5 mmol/L





HDL-C
0.97 (38)
Low <1.0 mmol/L



Desirable 1.0-1.5 mmol/L



High >=1.6 mmol/L





LDL-C
2.02 (77)
Optimal <2.6 mmol/L



Desirable 2.6-3.3 mmol/L



Borderline High 3.4-4.0 mmol/L



High 4.1-4.8 mmol/L



Very High >=4.9 mmol/L





Chol: HDL Ratio
3.92
>4.5 High Risk for CHD





Glucose Fasting
5.7
3.0-6.0 mmol/L

ALT
23
10-70 U/L

AST
21
10-50 U/L


In short, my cholesterol has remained stable at 145 mg/dL (3.8 mmol/L).
Glucose level is in the optimal range.
Just to watch my salt intake and exercise a bit more!

The cost of the tests and consultation? S$66.14 but I only paid $38.40 for everything, inclusive of 3 months medication, as the rest was covered by Medisave.

My next quarterly check is due at the end of January 2011.
Stay healthy, eat healthy and live long!

Sunday, August 8, 2010

Eternal rest

I was at the Saturday Novena at St Alphonsus Church at Thomson Road yesterday. Fr Simon Pereira preached at the service. He had just returned from Malaysia where he celebrated the Feast of St Anne.

His homily was about grandparents and how they always seemed to be the oasis of calm, support and peace for the grandchildren, as opposed to parents who, in comparison, are usually made out to be the boogeyman. His homily in part was due to the fact that St Anne was the mother of Mary, vis-a-vis, the grandmother of Jesus.

His words brought forth memories of my own grandparents, especially now being less than a week ago that I attended to the re-interring of my grandparents remains.

My maternal grandmother, Mary Lee, was exhumed from CCK cemetery, while my grandfather, Louis Goh, together with an uncle Sylvester  who passed even before I was born, were exhumed from St Joseph Church cemetery. They were re-interred at the Franciscan Columbarium at my parish Church of St Mary of the Angels on 4the August 2010.





The Franciscan Columbarium is one of the best designed I've seen anywhere. The atmosphere here is one of calm and serenity throughout. I have already reserved a niche for myself and my wife. This was part of the fundraising effort towards the re-construction of St Mary. Sounds a bit morbid, but here in a typically Singaporean manner, it's planning for the future as well and doing your part for society.



When my time comes, I'll be at St Anthony #6022. My grandparents are just a room away at St Bonaventure #4132.

Sunday, April 25, 2010

Should I tell the Pope I was an abused child?

Poor Pope Benedict XVI.

He's having a crisis of major proportion arising all over his domain. From USA to Italy, Ireland to Malta, paedophile priests are popping up faster than you can say Holy St Joseph!

But if you know the history of the Catholic Church, he will survive it through, no doubt about this. The Catholic Church has been in existence for 2000 years. It is the only organisation existing today that has survived every other government, regime, dynasty or political entity in history. And it is essentially the same organisation from the beginning till now. Think of what it takes to do that and the power it wields to keep the organisation going for all this time! In other words, don't mess around with the Catholic Church!

Scandals have rocked the church before, some to its very core, like the Reformation, but ultimately, the Church continues to survive.  Having some deviant priests and religious are nothing new, why even the infamous and scandalous Borgias became Popes! The only difference today is the speed at which scandals are broadcasted throughout the world. And with ambulance chasing lawyers out for fame and a quick buck, the scandals are easily blown way out of proportion.

But that is not to say I condone any sexual misdemeanour by the priests, and I do sympathise with  those victimised young minors and the trauma they went through.

His Holiness, Pope Benedict XVI has been invited to visit Singapore next year. President SR Nathan extended his invitation through Foreign Minister George Yeo just last week.

Hmm, maybe this would be a good opportunity for me to tell the Pope of a shame that I carried for the last twenty odd years?

I want to tell him I was a victim of child abuse. I want the chance to tell him face to face and see him weep like he did in front of the victims in Malta.



Yes, I was an abused child and I have the evidence to prove it.

For all my adult life, I carried what I assumed were birthmarks on my body.  Hell, I even remembered being told by my mother that they were birthmarks. When I got married, my wife inquired about them and out of the blues it struck me that the marks were suspiciously not congenital!

No CSI  experts are required to tell me that my 'birthmarks' are an exact match of some despicable person's finger positions! Here are the photographic evidence to prove it.

Birthmarks?

These 'birthmarks' are the remnants of the abuse that I suffered as a child! No doubt about this too. Only that I have no memory of who did this despicable act. Someone pinched me so hard that the bruises became permanent.

Yes, I want to tell Pope Benedict XVI that I was an abused child. I want His Holiness cry for me!


Saturday, April 3, 2010

Good Friday 2010, April 2nd.

          I was in church this morning for Good Friday service. The church was packed, with an additional 1000 seats outside on the piazza, and this was only 1 of 4 services scheduled for the day.

          As usual, the theme for almost every Good Friday always revolve around The Passion of the Christ. Friar John Paul preached on the symbolism of the cross. Over the years, I have heard many variations on this theme,  but of all the sermons that I can remember, only one has been vividly etched deep into my brain.

Back in 1987, there was a visiting missioner, Franciscan Friar Desmond Lean ofm, who was invited to preach at the Good Friday service. To paraphrase his sermon this was what he preached...

"When I look at the cross, 3 things come to my mind," then he told a story of his little niece Sarah. "Sarah, do you love your uncle Des? how much do you love uncle Des? Do you love me this much?" making a gap with his index finger and thumb.  Sarah shook her head.
"Do you love me this much?" making a space between his two palms about the size of a breadbox. Sarah shook her head again.  "then how much do you love your uncle Des?"
Sarah said, "I love you this muchhh!" and spread her arms outstretched.

I love you this muchhh!

"The second thing I see when I look at the cross is that it is a crossroad where the directions converge onto one  point. And like all things in life, Christ should be where all our directions lead to.

The third thing I see when I look at the crucifix is that it is on the back. The cross is something we bear, a burden that can be heavy at times but it is always on our backs. It is something we carry all our life."

Friar Des Lean's words struck a chord right within me at that time and has remained with me all these years. I remember Fr Des Lean.  (extract courtesy of Bro George Boggs ofm)

Wednesday, March 24, 2010

Big Brother is watching- Paranoia or security at the station?

Recently I noticed that security cameras were being installed at the Bukit Batok MRT station.
Nothing unusual in that, except that as the days progressed, the number of cameras being installed were sprouting all over the station!

Today out of curiosity, I actually took a walk to the station just to count the number of cctv cameras being installed.
I counted 53 cameras all over the station. And this number was just the concourse and surroundings and excluded those inside the station and on the train platforms!
Mind you even with this unusually large array of cameras, half the station is being refurbished and as yet has not had cameras installed.

Really makes you wonder why the need for so many cameras. Practically every inch of the station is under surveillance.

I am not aware if the same security features are being implemented at other MRT stations but it seem so ridiculous to see so many security cameras in just one location.

Who knows, eventually we'll end up like in London, with 1 million cameras they can track your every movement in the city on their surveillance monitors!

Big Brother is watching......

Tuesday, January 26, 2010

Going blind and getting your brain frozen


I went for a medical test at the hospital last week that really freaked me out.
It's called a fluorescein angioplasty

Basically, it was taking photos of my eyeballs! Yes, eyeballs.
The inside and the back where the retina is.
That's what it looks like above.


The whole experience was truly surreal.

It was exactly like those sci-fi movies of aliens doing medical operations on abductees. The whole scene is blurry, lots of wires, tubes, weird sounds and flashes of coloured lights.


It starts with the nurse giving you eye drops which dilates the pupil in your eye. This makes everything you see not only blurry but very very bright. Its like looking at the world through frosted glass. When your eyes are fully dilated, you are led into a darkened room. omg! It's full of machinery, wires, tables of syringes, medical equipment and what not.

The doctor then comes in and injects a yellow dye (sodium fluorescein) into your blood vessel. He keeps peering into your eyeballs with his scope and then after an eternity says "OK." This is when the technician leads you to humongus machine and straps you in! (just kidding ha ha). You are seated at a machine called a Fundus Camera. Your eye is pressed against a viewing scope and the technician shoots a laser light into your eye to take measurements.

Once he's ready he says "ok look at the red light and don't blink".
What happens next can only be described as having a 7-11 Slurpee brain freeze x 100! Flash! flash! flash! flash! flash!
Bursts of bright flashes rips through your eye, and while there is no physical pain, the torture is like having your brain frozen in an instance! The pain is pure and mental!
Then, the whole process is repeated with the other eye, at the end of which you are totally blinded, literally. Your eyes, as well as your mind, are completely blacked out.
The guy who invented the fundus camera must have worked for the Inqusition or gestapo previously.

A funny side effect is that the dye in the blood takes a while to be discharged from the body.
Your urine is bright fluorescent yellow for the next few days!



Friday, January 22, 2010

Uncle will scold you !

This is the most irritating, most irresponsible statement I always hear, especially on the shop floor where I work. Mind you it happens also at places like supermarkets, foodcourts and where children run amuck.

Uncle will scold you ! What a bloody cop out by stupid parents and child minders. What I hate about this is the irresponsible parent or grandparent who make me out to be the boogeyman. Uncle will scold you!

Instead of trying to make their child understand what is right or wrong, they instill fear into the child and push the blame to others who happened to be nearby! No wonder so many children grow up so misguided nowadays. I am not the boogey man, I do not scold children, nor have I scolded them for being children.

Children are naturally curious. They touch things, they feel stuff, they make a mess of displays but they are learning, they are growing in their curiosity and intellect. Instead of teaching proper values like "you shouldn't take what is not yours.." they say "Uncle will scold you!"

This is so typical of singaporean parents today. I have heard this once too many times, and yes, there was once when I really told off the mother. "I do not scold children but I think you should teach them the proper things instead of telling them that I will scold them!" I said.

So parents please. Uncle does not scold children but Uncle will scold the parents instead.

Tuesday, January 19, 2010

Farmville fan

I am a fan of Farmville.
Yes, like 74 million others out there, I too, have been swept up by the current rage on the social networking site Facebook.
Of my current 149 listed friends I have on Facebook, 76 of them have indulged in, or still playing the same silly game. Farmville is a phenomenon given it's simplicity.

I play Farmville as a means of de-stressing after a day's work. It's a totally mindless activity. All you want is to move up to the next level. And to do this you simply plow your fields, plant your crops and later harvest it.
That's it, it's a no brainer.
Along the way, you can add farm animals and trees. And neighbours help too, by giving you gifts.

Yet it's addictive, even entertaining, and you do get some sense of achievement when you see your farm increasing and you are rewarded with more experience points, known as XPs in the game.

While I was starting this blog, I realised that the mechanics of Farmville had long been available.
Remember Tamagotchi?
That was the rage back in the mid 90s and almost every child and young person had at least one.

Basically, Farmville's game is based on the same simple principle. Grow your crop and continually maintain it or else it'll die.




As of now, I am at Level 61 with 352,301 XP. I swear I will stop when I reach Level 70.

Thursday, December 31, 2009

A clean bill of health for 2010

What a year 2009 had been for me, medically speaking.

I am now fully recovered from my spinal surgery done in 2007.
I'll be going for a follow up with my orthopedic surgeon, Prof Hee Hwan Tuck at NUH in the coming month. My L4 & L5 vetebrates should be now fused together as a single bone.

Wonder if I need to remove the pins?
That'll mean going through another round of surgery! argghh

I can't feel the implants at all and it doesn't discomfort me in the slightest.
The implants were supposed to be made from platinum I was told. Hmmm, maybe I should get it out and get it re-forged into some jewelry? Do my part and recycle stuff to save the earth? Or perhaps recover some cost? Maybe sell it and go for another holiday?? Hmm, I wonder.

Early in 2009 when the H1N1 outbreak hit Singapore, I did come down with flu. But by that time, the H1N1 had reached the mitigation stage and hospitalization was not required. Just isolation and rest at home. But even then, it wasn't proven that I had H1N1. I probably just had a case of the common flu. There was no test done as my case was not classified as severe. Anyway, that came to pass...

The whopper came in early October when I had my routine blood test and the glycaemic (blood sugar) result show 19 on the scale. Anything over 7 is considered having diabetes!
My GP and I went into panic mode. More tests, scans and medication followed. (see my earlier blogs below)


Tests results came back showing everything seemingly normal but blood sugar was still elevated. Thus, I was diagnosed as probable Type 2 Diabetic and went on a course of medication, basically, Glipzide 5mg daily before meals.

And bi-weekly monitoring of blood sugar levels.



Diet was completely revamped voluntarily (actually no choice, it's do or die!)
No more sugars, no more alcohol, no starchy food, reduce, reduce, reduce!
Well meaning and caring friends advised "eat more bitter gourd, drink celery juice," etc, etc, etc.
I was really touched by all my friends' concern, thank you guys!
And I really did follow up on the bitter gourd advice.

For the past 3 months, I've had bitter gourd soup, bitter gourd omelettes, bitter gourd stew, fried bitter gourd, grilled bitter gourd, stuffed bitter gourd, baked bitter gourd and bitter gourd whatever.
Thanks to my dear wife who so lovingly prepared all these and sacrificing her own preferences. She hates bitter gourd and never eats them, but luckily, I LOVE bitter gourd!
But was it really effective for diabetes or just old wives tales?

Last week I went for my 3rd blood test since the initial diagnosis and the result came back just yesterday. Here it is for you to see...

Test Name Results Reference
HL2-Liver Function

Total Cholesterol 139 140-200
HDL-Cholesterol 42 40-70
LDL-Cholesterol 79 0-130
Total/HDL Ratio 3.3 0.0-4.0
Triglycides 88 20-200
Bilirubin (Total) 0.7 0-1.5
Alkaline Phosphatase 70 25-105
GGT 36 0-50
Total Protein 7.8 6.0-8.2
Albumin 4.6 3.5-5.0
Globulin 3.2 2.5-3.6



DP1: Glycemic

Fasting Blood Sugar 75 65-110

It a clean bill of health! Yeaaaaa!!!!!!

Blood sugar is 75 mg/dl or
4 mmol/L. Remember the shocking 19? I went from 19 to 4 in 3 months! Level 4 is regarded as non-diabetic. Yeaaa.
However, I am still on medication to ensure that there's no relapse.
Even my cholesterol had dropped from 179 to 139 which is even below the 'healthy' benchmark.
Maybe the bitter gourd does work after all !

This is the best way to end the old year 2009.
So to everyone, here's to you all.

Have a Happy New Year 2010 and stay healthy.





Sunday, December 13, 2009

Having some good clean fun

My co-workers, Kevin and Gibson, and I went to Phuket earlier this month. Here's a clip of them at the rifle range and go kart circuit having some fun.

Wednesday, November 11, 2009

Shitty service from a shitty bank

I hold a credit card which doubles as my stored value card for riding the MRT trains. The card was issued by a major bank, which I shall not name but will refer to as Shitty Bank.

As of 1st Oct 2009, the MRT train operator replaced their electronic ticketing system to a new system called CEPAS. All the existing entry cards had to be changed to the new CEPAS compliant card for use after 1st Oct. My credit card was not CEPAS compliant and had to be changed too.

A week before Oct, I tried calling Shittybank on their 'Platinum Service Hotline'. Boy, was it hot! Couldn't get through after umpteen attempts and finally succumbed to their last resort... "leave your number and we will get back to you". I did get a call from them after 2 days and know what the guy from the call center said when I inquired about replacing my card to a CEPAS card?

"I am sorry I am with phone banking. You have to call our hotline to get your CEPAS card replacement" ????!!!???@*#@***
"Hello? Isn't it stupid when your hotline tells me to leave my number and then you tell me to call the hotline again!!, I can't get through your hotline" (expletives removed by me)
"Sorry sir, I'll leave a note for the right party to call you. Have a nice day." @*&**!!!

The next day, I did get a call from someone from Shittybank. Unfortunately, I was in the midst of a meeting and asked for him to call back later. I never did receive another call again.

Last week, I got a call from Shittybank again.
Good, I thought, finally someone remembered me.
But it was from someone who was trying to sell me some investment plan!

"Miss, I said, if you look at your computer records you'll probably see that I called a month ago requesting for a card replacement. Your customer service is so bad and you want me to buy more stuff from you? You better get your act together first before I'll even consider using any of your services!" Poor girl, not her fault but I just had to take it out on her. Apologies.

Today I received a letter from Shittybank!
Did my CEPAS replacement finally arrived? There's something hard inside the envelope!
But no, the accompanying note said.. "Thank you for your feedback on your CEPAS compliant card replacement. As a gesture of goodwill, we would like you to have these two $10 Tangs vouchers....."
Hey, I don't need your vouchers! I want my CEPAS card! Sigh.

Anyway, feeling a bit guilty over bawling out that investment girl, I thought I'd try again to call the bank to thank them for the vouchers, say sorry to that girl and to finally get a replacement order for my CEPAS card.

Diallling xxxx 7777..

Thank you for calling Shitty Bank
We recently changed our Menu to make your banking experience quicker and easier..
Pls press 1 for....
1
Welcome to Shittybank, The bank that NEVER SLEEPS.
Pls enter your NRIC or 16 digit atm number or Credit card no...
xxxx xxxx xxxx xxxx

Unfortunately our automated banking is unavailable at the moment. Pls try again soon. One moment while we transfer you...

We are curently experiencing a high volume of calls and may not be abe to connect you..
Press 1 to leave your number for our officer to call you before 6pm the next working day...

1.

Unfortunately our automated banking is unavailable at the moment. Pls try again soon. One moment while we transfer you...

Line cuts off.

Sometimes, things like these makes me really feel like we're really part of a Dilbert cartoon.
It's been 6 weeks since that first incident with Shittybank and I still don't have a CEPAS card.

I am back to using my EZ-Link CEPAS card from the transit operator.

Saturday, October 24, 2009

The prognosis is .......

These are the results of my HBS scan.



And these are the scans, for the curious, or the learned who can interpret.
(click on the image for a detailed view)



The Doc said, according to the scan, everything is normal.
So do I have diabetes?
Blood glucose test result was 7.9 mmol/L (143 mg/dL)
Technically, yes I do. The acceptable threshold being 7.

But this is way below the 19 mmol/L that shocked both me and my GP last week. This was the reason for the scan and further blood tests. Just 2 months ago in August, the blood glucose was OK at 110 mg/dL (6 mmol/L). What made it shoot up to 19 in a matter of 2 months?
Glucose level 19 meant severe renal problems which , thank God, I don't have.
Was the previous test result faulty? not likely as it came from a reliable test lab.

My own take on the episode was that prior to the blood test which I did 2 weeks ago, I had indulged somewhat in larger intake of sweet stuff during the past week. These included milkshakes, Andersen ice cream (their booth is just outside my office!), and lattes and cappuccinos from Coffebean. I am sure these contributed to the high glucose readings as a result. My own fault I guess.

During this past week, while being prescribed Glipizide to lower the blood sugar, I had also cut out all sugary and starchy foods. Diet had changed immediately and I have lost 2 kgs in weight already.

Next is to get the feet moving outdoors for more exercise. That is the tough part!
Stay in touch for more updates on my health.

Sunday, October 18, 2009

Growing old gracefully?

I went for my regular medical check-up last week.
I used to have high cholesterol levels and slightly elevated BP.
The results of the blood test showed that my cholesterol was 179 - normal;
and BP at 130/80, also normal for my age.

However, to my horror, blood sugar had shot up to an unacceptable level since my last test 2 months ago. So my GP sent for a HBS scan, whatever that medical jargon is. Scan of the liver, kidney, pancreas and spleen.

This is the scan, anyone can read?


Following up with my GP this coming Thursday.
Return here for an update next week.

Tuesday, October 13, 2009

Over the counter - sold legally

I subscribe to an internet forum based in Thailand whose main purpose is to chat on things happening in Phuket. Recently, postings on the forum were about certain pharmaceutical products available at Thai pharmacies. ahem, what I mean are those little helpful blue tablets for men who may have some difficulties.

The danger with those bought without a doctor's prescription may be that the tablets are counterfeit. A year ago in Singapore, men were being hospitalised for using illegally obtained pills called Power 1 Walnut, amongst other names. (Read article here). These virility pills contained substances meant for treatment of diabetes, and those hapless guys who took them suffered drastic drop in blood pressure. It's a good reason to obtain only genuine medicines from your doctor or pharmacist.

In the forum discussion it was made known that some pharmaceuticals from India were being sold over the counter without prescription. This was possible because India does not subscribe to medical copyrights and manufactures genuine drugs in its generic form.

I was in Phuket last week when I popped into a local pharmacy to buy insect bite cream. Casually, and out of curiosity, I inquired if they sold Viagra, and correctly they told me that a prescription from a doctor was required. OK, good, I was relieved that the pharmacies were still highly ethical.

But then immediately, the pharmacist offered me the generic Indian product called Kamagra.
She said that this could be sold without a prescription and is consider an OTC (over the counter) drug and not a controlled medicine. WOW! She even introduced the latest gel based derivative. At only 100 baht (abt S$2 ) per sachet, it was equivalent to a 100mg Viagra tablet which costs S$20. Made by the giant Ajanta Pharmaceutical firm in India.

Ha ha. Ethics vs economics, tough choice. Did I buy? you wonder.
I confess, yes I did. More as souvenirs for my colleagues back in the office.
Have I tried it yet? truthfully, NO. Same with my colleagues who are still waiting for each other to start! really funny, each waiting to see who might drop dead first.

Sunday, September 20, 2009

Dairy Farm Nature Park

Perhaps coincidentally, since I wrote about Alfred Russel Wallace in early August, there were several further reports in the local newspapers about Wallace. The culmination of which was the opening of the Wallace Education Centre last weekend along the new Dairy Farm Trail at the Bukit Timah Nature Reserve.

Today I took an early Sunday morning stroll along this trail. More specifically, to see the Wallace Education Centre. Unfortunately, today being a public holiday, it was CLOSED! Hmmm, doesn't make much sense, does it? You'd expect more people to visit on a holiday.

In line with the conservation nature of the project, the Wallace Education Centre is located in a refurbished former cowshed. You can still see the remnants of the previous dairy farm that surrounds the Centre.

Anyway, the stroll was nice and peasant but it was very humid amidst the rain forest. And unbelievably crowded. Here is a video of the trail leading to the Wallace Education Centre. (as promised)


Tuesday, September 15, 2009

Let the buyer beware

"What is caveat venditor?" asked my sister, "I only know of caveat emptor, meaning let the buyer beware."

Caveat emptor, implies that the buyer (customer) should be fully conscious and aware of what he is buying and the terms and conditions related to that transaction. And in most cases, he cannot seek redress, unless a defect was concealed and known by the seller at the time of sale.

Very simply put in layman's term, caveat venditor is the same as caveat emptor but from the point of view of the seller.

Caveat venditor means that the seller should be aware of the customers terms and conditions or needs in selling things to him. The seller cannot seek redress if he later finds that the buyer has an undue advantage over the sale.

These latin terms were derived long ago from common law usage. But nowadays these normally do not apply as, like in Singapore, consumers and sellers are covered by newer legislation like the Consumer Protection Fair Trade Act.

However, terms caveat emptor and caveat venditor, are still used as linguistic devices in making a point about consumer behaviour.

I don't have any legal training and the above are simply my own interpretation but I welcome anyone's contribution to this.
.

The customer is always right? #2


Last Sunday, The New Paper On Sunday, had an article by Elysa Chen.
In it, she reported on the phenomena that occurs in major departmental stores in Singapore, in particular at the Ikea Store in Tampines.
I transcribe and extract parts of the report for you .....

Ikea customers treat store like giant playground. They jump on beds, eat, work and sleep here.
Someone even used toilet bowl in showroom.

Like little Godzillas going on a rampage, they run through showrooms shrieking, jump on beds and punch holes into leather sofas with Ikea pencils.
What's worse, some of the culprits are adults.

A store assistant, who has worked at the Ikea Tampines store for thee years, said: "I have seen adults jumping on the beds. One bed broke, and we had to change the entire set, which cost $699."
Once, she also had to scoop urine from a toilet bowl in a showroom.
Another store assistant, who has worked with Ikea for 10 years, said: "After weekends, it looks like a tornado had gone through the store." Toys are strewn on the floor. Books on bookshelf displays have been chucked back haphazardly. Beds are a mess of pillows, quilts and bedsheets. Walls are scribbled on. Packaging is torn.

The New Paper observed some shoppers who looked like they were doing their office work, while others lounged barefoot on sofas and took after-lunch siestas in armchairs.
Taking advantage of Ikea's family-friendly concept were Mrs Dawn Tan and her children, aged 3 to 8. Mrs Tan sat in one of the bedroom displays as her children climbed onto beds, crawled from one display into another and rocked on mini see-saws.
"At home, my children only have one bedroom set. Here, they get various different settings. It becomes their playground," she said.

A father, who wanted to be known only as Mr Mohd, 33, dropped off his two sons, aged 6 and 4, at the play area before leaving to meet his wife in Pasir Ris to run some errands.
"The childrens' play area has more facilities than the neighbourhood playground, and I know my children are well cared for here," he said.


Photos from The New Paper On Sunday

I do not work for Ikea, but I do empathise with the situation. How some adults can be so senseless. Don't they simply realise that the store is open for business and not being run as a playground for their kids?

My store has its fair share of the above, like spillage on carpets and beddings, even with large sign proclaiming "No food and drinks in the store please". Shoppers with supermarket trolleys ramming and denting fridges and washing machines!

Just last week in my store, a child was so in need of a toilet that the parent simply let her defecate right on the shop floor! And what's more??... they simply rushed out after the incident without a word of apology or even feeling guilty about it, leaving us literally to pick up their shit!

One myth that seems to defy Singaporean mentality is that department stores and malls are public places. They are not! They are private organisations, and these organisations have every right to deny you passage or even to evict you. Entering the stores imply that the customer accept any rules and regulations implicitly or explicitly expressed by the various stores. These include no food and drinks, no photography and most certainly no defecation on the premises!

The customer is always right???? sigh.
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